Shipping policy
Shipping & Delivery Policy
At Dermaw, we are committed to providing an exceptional shopping experience, with efficient shipping as a core priority. Please review our shipping and delivery policies below.
Partnerships with Trusted Couriers Dermaw partners with reliable transportation and courier services to ensure prompt delivery of your orders. However, please note that Dermaw cannot be held responsible for delays caused by incomplete or incorrect address details. If a reshipment is required due to address issues, customers will be responsible for the re-shipping charges and any applicable penalties.
Delivery Time Estimates We strive to deliver your orders within 4-6 business days from the shipping date. All orders are dispatched through trusted carriers and delivered directly to your specified address.
Accurate Shipping Address To avoid delays, please provide a complete and accurate shipping address, including postal or zip codes. Ensure the billing address matches the address linked to your credit card statements, while the shipping address should be where the order will be delivered.
Customer Responsibility for Shipping Fees For product-related issues caused by customer errors or dissatisfaction with product quality, customers will be responsible for the shipping costs for both delivery and returns.
Preferred Courier Services Dermaw works with reputable courier partners, including FedEx, EcomExpress, Delhivery, Xpressbees, and Dotzot. Deliveries to major Indian cities are typically completed within 48-72 hours.
Alternative Shipping Arrangements For large merchandise orders or alternative shipping options, contact us at support@dermaw.com. We can provide special shipping quotes upon request.
Split Shipments Orders with multiple items may be shipped separately, depending on product availability and different shipping locations.
Product Origin All Dermaw products are shipped from India.
Refunds and Returns for Shipping Delays Dermaw does not provide refunds, replacements, or exchanges solely due to shipping delays. However, store credit for future purchases may be offered at our discretion.
Delay Notifications In case of unexpected delays due to stock shortages or other issues, we will promptly notify you via email.
Shipment Timeframe The estimated shipment time displayed on our website is for reference and may change. For precise delivery estimates, contact us via email with your order number or product details.
Transit Risks All orders are fully insured at no additional cost. If an order is lost during transit, Dermaw will initiate a replacement process. However, we are not liable for damages or loss after delivery.
Shipment Tracking Once your order is dispatched, we will send tracking details via email. Note that tracking numbers may take up to 24 business hours to activate.
Address Changes If you need to update your shipping address, please email us at support@dermaw.com within 24 hours of placing your order.
Ready-to-Ship Items Check out our Ready-to-Ship section for last-minute orders, ensuring delivery within 4-6 business days.
Unforeseen Delays While we aim to meet delivery timelines, delays can occur due to unforeseen circumstances. In such cases, we may provide benefits such as store credits or complimentary gifts on a case-by-case basis.
For further assistance or inquiries, reach out to us at support@dermaw.com.
Thank you for choosing Dermaw! We look forward to serving you at www.dermaw.com.